TechSee

NOVEMBER 13, 2018

But Super-Agent’s biggest feat is introducing visual technology, giving Boti the ultimate gift – the gift of vision. By bringing computer vision powered by augmented reality powers, Super-Agent helps Boti see the problem, as a virtual agent. Click here to download this short comic.

Chatbots 84

Chatbots Virtual Agent Contact Center Innovation 84

BlueOcean

OCTOBER 22, 2020

In the remote environment, where more factors are outside of your control, trainers need to expect the unexpected – especially regarding potential technology issues. Making Virtual Agent Training Work for You. Grab a copy of our Agent Training eBook for more insight. Request a download here.

Contact Center 156

Contact Center Training Effort Score Virtual Agent 156

AWS Machine Learning

MARCH 29, 2024

Navigate to the S3 bucket on the Amazon S3 console and download the lex-web-ui-loader-config.json file. If you need help setting up this solution, AWS Professional Services and Talkdesk are available to help you and your team through the process of selecting the right technologies for your cloud contact center. Launch the stack.

Contact Center 90

Contact Center Chatbots Self Service Touchpoint 90

Solvvy

OCTOBER 12, 2022

Here’s everything you need to know about these solutions, including how they work and the technology that allows them to deliver relevant and accurate information, simulate human conversations, and provide value to your operation. Introduction to Artificial Intelligence Chatbots. Are All Chatbots Artificial Intelligence Chatbots?

Chatbots 94

Chatbots Self Service Knowledge Base Virtual Agent 94

AWS Machine Learning

AUGUST 30, 2023

Create and populate an Amazon Kendra Index Download and use the following AWS CloudFormation template to create a new Amazon Kendra index. For example, see how Kentucky Transportation Cabinet reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex.

Self Service 100

Self Service Contact Center Multi-Channel Knowledge Base 100

Inbenta

JUNE 2, 2021

HR teams are swiftly adopting automated workflows as they shift from manual, paper-based processes, and spreadsheets to embrace HR service automation with the assistance of the latest technological advances. An intelligent resume screening technology automatically parses the candidates to identify the top 25% within your ATS.

Self Service 83

Self Service Chatbots Policies Virtual Agent 83

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. You must first generate an OAuth client ID and client secret, then you can download and configure Archy. Choose Save.

Virtual Agent 67

Virtual Agent Call Flow Self Service Contact Center 67

Tricia Morris

MAY 18, 2015

According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage. Agent responsibilities are changing. Click here to download the complimentary eBook, 2015 Customer Service Trends to Watch.

Contact Center 40

Contact Center Self Service Customer Service eBook 40

Tricia Morris

OCTOBER 28, 2015

Leaders invest in the technology to easily add, edit and deliver information and use customer feedback from across channels, agent knowledge of frequently asked questions, keyword search data and more to provide the answers and information customers want and need most. . Click on the button below to download.

Self Service 40

Self Service Virtual Agent ROI Tips 40

West Monroe

JANUARY 9, 2018

It’s usually a 5-10 minute task, with a number of potential hurdles – will involve at least a few of these actions: Open an app store, search for, locate, and download a mobile app. Now imagine instead, you could simply “ask a friend,” your handy Virtual Assistant: “Can you book me an appointment with Dr. Brown on Thursday next week?”

Technology 58

Technology Chatbots System Multi-Channel 58

Inbenta

NOVEMBER 13, 2017

Archie was written in 1990 by Alan Emtage and indexed all the file lists of as many public FTP servers as possible to allow users to find and download publicly available files. While it was not on a par with the search technology available today it was indeed better than the alternative – word of mouth.

Chatbots 109

Chatbots Self Service e-support Virtual Agent 109

NobelBiz

MAY 24, 2021

An “on-premise” solution is to run programs or processes from software that has been downloaded directly onto a terminal or server. Let’s break down both of these technologies and pinpoint their differences. What are the types of call center technologies? On-premise technology You wouldn’t change a winning team, would you?

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

Bold360

NOVEMBER 30, 2016

Chat bots, in their most basic form, aren’t really new in terms of technology, but chat bots are suddenly becoming massively popular thanks to massive adoption of messaging services like Facebook Messenger, and brands aren’t wasting the opportunity to get in on the action. Virtual Agents / Chatbots Directory (Chatbots.org).

Chatbots 40

Chatbots Strategy Self Service ROI 40

Comm100

FEBRUARY 16, 2018

Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6 This way you can control the quality of virtual interactions, and encourage your virtual agents to continue performing at a high standard. Free Download] Live Chat Benchmark Report 2018. Download Now. Add a Link.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102