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Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected?

Currency Alliance

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. Gamification, for instance. Onward and Upward.

Loyalty 45
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GCOM Part of the Growing Gamification and AI Market

CSM Magazine

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

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Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans

CSM Magazine

Increase collaboration with gamificationGamification creates a buzz that brings out the best in people. Instead, use contact centre data to create stories that illustrate the need for change, highlight the benefits for both departments and note how credit will be shared for the positive impact of that alteration.

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Next-Level Customer Engagement: Advanced Tactics for E-Commerce Loyalty and Retention

CSM Magazine

As of 2022, global e-commerce sales surpassed $5.7 It requires real-time data analytics to pinpoint the most lucrative price points. Gamification is like the sprinkle of excitement atop the cake of shopping. Employing data analytics can help determine the most effective channels for different customer segments.

Loyalty 52
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The Ultimate 5-step Detox Programme for Contact Centre Health

CSM Magazine

Despite the cost-of-living crisis, research from Statista predicted that retail sales during the holidays were expected to reach more than £82 billion in the UK, the busiest shopping period of the year when customer queries typically increase dramatically.

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How to Train Your Decision-Making Skills: Tools and Strategies

CSM Magazine

One of the most popular algorithms for classification, decision trees are the bread and butter of machine learning and data mining. Gamification in the Decision-Making Process. Experts agree that leaders can align each action’s immediate return with the value of its long-term consequences through gamification.

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The Automated Solution Your Customer Service Employees Will Actually Welcome

CSM Magazine

Performance management software (PMS) is a system designed to track the immense amount of data attached to the sales and customer service processes. It then analyzes this data in order to transform it into the kind of insights that can improve sales and customer service, both collectively and for every individual employee.