CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. Combining the best of both worlds The fusion of sports betting and casino entertainment is a testament to the innovative evolution of the gaming industry.

Entertainment 52

Entertainment Sports Online Experience Video 52

InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. It encompasses the in-store experience just as much as it does the online experience. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Effort Score Social Media 260

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Entertainment 40

Entertainment Social Media Study Online Experience 40

CSM Magazine

JANUARY 17, 2022

One such industry is the online gaming market. Business is expanding and customer support continues to develop. When traditional land-based casinos began to close their doors to patrons to promote quarantine and social distancing protocols, the online casino industry saw a significant increase in user base. Customer Service.

Industry 52

Industry Entertainment Sports Trends 52

C3Centricity

OCTOBER 22, 2020

So if bricks and mortar stores are in difficulty, are we helping our customers to buy online? Capturing Customer Data. Online, even more than offline depends upon capturing customer data. We collect masses of information from our (potential) customers and then probably do very little with it all.

Retail 218

Retail Advertising Course Survey 218

SurveySparrow

SEPTEMBER 27, 2023

Or, perhaps you might have wondered “Hey, how can big data improve customer experience?” ” In reality, big data holds the key to providing better customer service and enhancing customer satisfaction. It’s the key to understanding customer behavior, market dynamics, and business opportunities.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. As customers expect more engaging experiences with brands, that’s turning physical retail locations into another opportunity to deliver those experiences.

Retail 76

Retail Innovation Self Service Conference 76