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12 CX Factoids: Ratings, People, and Leadership (Infographic)

Experience Matters

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

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Collage of 2018 Customer Experience Infographics (So Far)

Experience Matters

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year.

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The Four CX Core Competencies (Infographic)

Experience Matters

It outlines the blueprint to building a customer-centric organization. We’ve created this infographic to showcase the competencies: Purposeful Leadership: Operate consistently with a clear set of values. Compelling Brand Values: Deliver on your brand promises to customers.

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Customer Centricity | Infographic

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Customer Centricity | Infographic appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

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{Infographic} Leading with the Good: A Must have for Customer Experience Success

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Leading with the Good: A Must have for Customer Experience Success appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

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{Infographic} Gratitude is a Customer Experience Differentiator

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Gratitude is a Customer Experience Differentiator appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

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{Infographic} High Trust = Happy Employees, Customers, Shareholders, & Leaders

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} High Trust = Happy Employees, Customers, Shareholders, & Leaders appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.