Talkdesk

DECEMBER 6, 2017

This article was originally written by Bill Hoppin, EVP of Sales, Marketing and Alliances at TalkIQ for Opentalk Magazine. Businesses are rapidly adopting these new channels to interact with their customers, but they all have one major characteristic: a delay between when a question or a statement is posted and the response.

Customer relationships 40

Customer relationships Customer Voice Contact Center Management 40

CSM Magazine

JULY 29, 2021

Some of the products it features include sound Hound-a music discovery app and Hound- a voice-enabled digital assistant. The company takes pride in their customized voice AI that allows people to talk to cars, smart speakers, phones, and even coffee machines.

Social Media 98

Social Media Financial Consulting Analytics 98

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. This conversation originally appeared in Opentalk magazine. You meet with customers all the time. Companies are responding to customer service because they want a market share and they want to stay alive. Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. This conversation originally appeared in Opentalk magazine. You meet with customers all the time. Companies are responding to customer service because they want a market share and they want to stay alive. Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

CSM Magazine

SEPTEMBER 17, 2022

Active listening skills are just as important when it comes to customer service. Employees can’t afford to be distracted when customers voice their concerns or jump in before they finish speaking. Giving their undivided attention in class can help them to grasp concepts they may not understand when reading text alone.

Customer Service 52

Customer Service Study Communication Customers 52

CSM Magazine

JUNE 27, 2019

It offers customized voice, data and technology solutions from top providers. A demonstration of the CueFit application can be requested by clicking here. About GCOM Worldwide. GCOM Worldwide is a telecom consulting firm based out of Newton, NJ. Clients are assured that they are receiving high-quality service at any given time.

Gamification 40

Gamification Marketing Call Center Contact Center 40

CSM Magazine

AUGUST 4, 2021

Any contact a prospect or existing customer has with a media brand – from free trials and subscriptions to renewals and cancellations – must be easy and intuitive. To do this and deliver an offering that hits the mark, there needs to be an element of customer voice integrated throughout the entire software development lifecycle.

Brands 52

Brands Entertainment Sports Multi-Channel 52