SurveySensum
MAY 14, 2024
The Voice of the Customer: Integrating Feedback into Data Streams A database is more than a collection of numbers and strings; it’s a repository for understanding customer experiences.
ChurnZero
FEBRUARY 26, 2021
Give Product thematic feedback, not anecdotes. Most Customer Success and Product interactions center around customer feedback. What’s worked for us is to avoid anecdotal feedback, piecemeal conversations, and wanting to share customer feedback as soon as it’s received.”.
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Gainsight
MARCH 15, 2022
How is your product team incentivized or aligned to take feedback from the CS team? I’d ask a company to walk me through an example where feedback from the CS team resulted in a significant change to the product or a process—what was it and what was the impact,” said Tim Frietas, experienced product nerd (his description, not ours!). “I’d
SurveySparrow
NOVEMBER 28, 2023
A mix of opinions ensures a well-rounded understanding of customer needs. Customer Voice is King: Listen directly to your customers. Flexibility allows you to respond to customer feedback and market shifts swiftly. An informed team is an empowered team working towards common customer-centric goals.
Daniel Group
APRIL 5, 2023
And it takes us as an OE, and it takes the dealers to provide that customer experience. So it’s been a good roadmap of what we’re doing together. And I think a couple of things too, we learned in all that was some of the dealers listening to the actual interview and hearing things in the customer voice.
Eptica
FEBRUARY 27, 2019
Outside In: The Power of Putting Customers at the Center of Your Business By Harley Manning and Kerry Bodine Based on fourteen years of research by customer experience analysts at Forrester Research, Outside In delivers a complete roadmap to attaining the experience advantage, and driving greater loyalty and revenues.
CX Journey
JULY 7, 2015
I’m assuming that you’ve started with what we call an assumptive map , which is created by internal stakeholders, without customer input. It’s what stakeholders assume to be the steps customers go through to complete some task; it's based on what they know as customers themselves and on customer feedback and other customer data.
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