Lumoa

FEBRUARY 9, 2023

Involve all the employees in the transformation: motivate the employees of the company to deliver a great customer experience. Include customer-centricity in daily operations and communications inside the company. Build CX into the culture: build long-lasting principles oriented on customer success. Image by Retently.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. You need data.

Gamification 98

Gamification Customers Sales Examples 98

NobelBiz

MARCH 23, 2022

ROI (Return on investment) measures the return on a future, past or current investment over a given period. How do you plan to measure the customer service process? From speech analytics to quality assurance and quality management (QA/QM) and gamification, it all comes down to compatibility and the correct fit for the firm.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

SmartKarrot

OCTOBER 3, 2023

Acquiring new customers is only half the battle in today’s extremely competitive market. To retain and grow your customer base, you need to focus on customer success and user engagement strategies that keep customers delighted and loyal. Learn more about customer success strategies here.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. How to Measure Customer Satisfaction.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

West Monroe

FEBRUARY 23, 2023

Fail fast requires not just measured risk taking, but also urgency so that companies don’t spin wheels on an initiative that won’t add value. Kristin Irving Senior Partner, Healthcare & Life Sciences Gamification is also a creative strategy to bring the collaborative, risk-taking environment to life.

Leadership 52

Leadership Roadmap Culture Gamification 52