Myra Golden

JUNE 1, 2015

Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger. Customer Service: The Issue is Not the Issue. Handling a Problem That’s the Customer’s Fault. Be Gumby – A fun and memorable customer service.

Training 40

Training Video Customer Service Customer Service Training 40

Myra Golden

JULY 29, 2016

. We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Call centers.

Customer Service 40

Customer Service Training Customer Service Training Course 40

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Enhance your blog.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Up Your Service

FEBRUARY 5, 2020

Last year in Toronto, Canada, I was being recognized as the #1 Customer Service Global Guru. Join the Service Leadership Workshop. So, I’m delighted to tell you now that in partnership with Right Selection, Marshall Goldsmith and Ron Kaufman will be delivering the Service Leadership Seminar, first time ever.

Leadership 52

Leadership eBook Culture Connections 52

Myra Golden

AUGUST 1, 2016

Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This video, an excerpt from my customer service eLearning suite, is about how to take assertive control, create calm and pre-empt escalations.

How To 61

How To Exercises Training Course 61

ShepHyken

JANUARY 29, 2021

Daunting as it may appear, keeping your customers happy is an attainable goal — when you put your mind to it. You can do the same and improve your customers’ experience. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. Invest in your agents.

Contact Center 90

Contact Center Call Center Knowledge Base System 90

Service Untitled

MARCH 28, 2012

In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. They are demanding the entire hospital staff attend customer satisfaction seminars.

Hospitality 49

Hospitality Customer Service Customer Service Representative Customer Satisfaction 49

Myra Golden

AUGUST 1, 2016

Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This video, an excerpt from my customer service eLearning suite, is about how to take assertive control, create calm and pre-empt escalations.

How To 40

How To Exercises Training Course 40

ProProfs Chat

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Watch & Learn: How to Create an Online Training Course.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

CSM Magazine

JUNE 28, 2019

J eff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors. “I This was the comment made by a senior HR manager of a construction company where I was brought in to conduct some customer service training. Referring to other customers.

Hotels 45

Hotels Social Media Conference Customers 45

CSM Magazine

JUNE 28, 2019

J eff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors. “I This was the comment made by a senior HR manager of a construction company where I was brought in to conduct some customer service training. Referring to other customers.

Hotels 40

Hotels Social Media Conference Customers 40