ShepHyken

MAY 16, 2023

I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married. The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. I always joke about that phrase.

Customer Service 121

Customer Service Advertising Customer Service Training Sales 121

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. 3 Common Customer Complaints and How to Address Them by DP Taylor.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

SEPTEMBER 15, 2021

How good your customer service is. Are you good enough that customers, if you asked it of them, would pay? . I’ve met financial advisors, attorneys, and architects who will charge you for the first meeting with them. How good your people are. You get the idea. That’s a pretty high bar. Follow on Twitter: @Hyken.

Hotels 168

Hotels Customer Service Training Retail Financial 168

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? Want better customer service? My Comment: Want to get better at customer service?

Customer Service 72

Customer Service Loyalty B2C Study 72

ShepHyken

MARCH 9, 2022

I’ve been asked many times how to get the C-suite to invest in customer service. One way to get the financial decision-maker to say yes to investing in the software is to create a press release. New Software Makes Customer Service Department More Productive While Saving Money . There are plenty of good answers.

Return on Investment 121

Return on Investment Software ROI Customer Service Training 121

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. Jayride exemplifies this proactive approach.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

JANUARY 23, 2017

Each week I read a number of customer service articles from various online resources. Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Driving Revenue With Great Customer Experience by Maxie Schmidt- Subramanian.

Self Service 48

Self Service Social Media Customer Service Fashion 48