ShepHyken

FEBRUARY 14, 2018

The point is that great customer service makes price less relevant. Three out of four people are willing to pay more for “exceptional” customer service. And what defines “exceptional” customer service? Maybe customers wouldn’t pay double the normal price, but what if they would?

Exceptional Customer Service 92

Exceptional Customer Service Study Customer Service Training Customer Service 92

CSM Magazine

OCTOBER 19, 2023

When leveraged effectively, it can provide invaluable insights that leads to better decision-making and, ultimately, happier customers. By being upfront about safety procedures, companies empower travellers to make informed decisions, thereby enhancing the overall customer experience.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

FEBRUARY 24, 2020

There’s even an interesting prediction about how this year’s elections are changing the way customers think about how they like doing business with a company. Customers Flock To Brands That Display Exceptional Customer Service by Athina Mallis. Follow on Twitter: @Hyken.

Customer Service 105

Customer Service Exceptional Customer Service Retail Ecommerce 105

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Great information that any company can profit from.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

ShepHyken

JANUARY 7, 2019

” Beyond Chatbots: How Artificial Intelligence Can Humanize the Customer Experience by Dan Gingiss. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 101

Customer Service Contact Center Tips Chatbots 101

Comm100

APRIL 16, 2018

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations.

Effort Score 103

Effort Score Self Service Exceptional Customer Service Customer Satisfaction 103

ShepHyken

MARCH 28, 2018

His philosophy was simple and profound: if the employees did a great job serving great steaks with exceptional customer service, customers tell others and come back. In short, your best marketing, communication, sales, and loyalty strategies, when working well, can all be thought of as one big customer experience!

Customer Experience 61

Customer Experience Loyalty Exceptional Customer Service Communication 61

Integrity Solutions

OCTOBER 27, 2021

After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.

Customer Service 67

Customer Service Self Service Banking Culture 67

Call Experts

FEBRUARY 17, 2022

It’s not something that happens organically; it’s a carefully developed process that starts with creating an exceptional experience for customers and ends with customer loyalty. To be an exceptional customer service professional, you need to master many skills.

Contact Center 98

Contact Center Customer Service Self Service How To 98

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

ShepHyken

JANUARY 26, 2018

Pay attention to what customers are saying. Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. I have had negative experiences when dealing with frontline staff, and I am sure you have too.

Training 83

Training Leadership Consulting Exceptional Customer Service 83

ShepHyken

AUGUST 31, 2020

The focus on retention starts early in the relationship with the customer. I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson.

Customer Service 107

Customer Service Social Media Customer Service Training Infographics 107

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! But if you didn’t, fret not. Please enter a valid Email ID.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

Experience Investigators by 360Connext

FEBRUARY 18, 2020

You will receive occasional emails with valuable information. We will never sell, share, or abuse your information. For more info, view or Terms of Service & Privacy Policy. You're here because you're looking for a great CX training course, and I've got eight to share with you. Something went wrong.

Course 35

Course Training Customer Journeys Customer Experience 35