Kristina Evey

MARCH 18, 2015

Poor customer service is rampant these days. The impact of poor customer service on your business is more than just the occasional upset customer. Customers leave because of bad service. Someone just didn’t deliver a smile, use their name, or engage. It’s just a phase.”.

Customer Service 120

Customer Service Poor Customer Service Sales Customer Service Training 120

Kristina Evey

NOVEMBER 13, 2014

The POSITIVE Impact of Customer Service… I typically let you know how much poor customer service is COSTING your company. So, here’s the low down… 70% of customers cite the MAIN reason they stop doing business with a company is ONLY because of how they were treated. You get the point.

Customer Service 159

Customer Service Poor Customer Service Customer Service Training Customers 159

ShepHyken

MAY 12, 2019

My Comment: Just as it takes more than just good customer service to keep a customer coming back, a bad customer experience may not cause you to lose customers, either. Counter-intuitive as that may seem, the author is making the case that companies who deliver poor customer service are “most profitable.”

Chatbots 94

Chatbots Loyalty Programs Customer Service Return on Investment 94

ShepHyken

APRIL 8, 2019

My Comment: If you want to ruin your customer’s experience, here are five ways to do it. How to Engage Remote Customer Service Teams by John Ernsberger. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. but it’s worth it.

Customer Service 104

Customer Service Hotels Hospitality Government 104

Vonage

OCTOBER 22, 2015

We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Ten Critical Technologies to Transform Customer Engagement ’.

Technology 120

Technology Customer Service Gamification Wireless 120

Myra Golden

JUNE 12, 2015

Do you know how hard one must work to keep 100 people fully engaged for 2 full days? Fortunately I am anointed to engage audiences with boundless energy and stories. You have to engage audiences and keep them nearly spellbound. All audience members were fully engaged. What a Myra Golden Training is Like.

Training 40

Training Customer Service Training Poor Customer Service Groups 40

ShepHyken

MAY 30, 2022

(CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

Integrity Solutions

OCTOBER 5, 2022

But even when an issue can’t be resolved, the best reps leave their customers feeling heard, appreciated and more loyal to the company as a result. Customer Service Training and the Value of Process. Training, values and the overall culture need to be aligned and interconnected.

Culture 86

Culture Customer Service Customer Service Training Contact Center 86