Comm100

JUNE 5, 2018

First, customers can receive accurate information instantly from self-service AI, and they don’t have to call the support center and wait on hold. Second, call center agents get access to a sea of information and can sort out complicated issues that cannot be solved by self-service functionality.

Contact Center 128

Contact Center Call Center Self Service Chatbots 128

Comm100

JUNE 13, 2018

Other specific marketing actions to consider are email campaigns, social media publications, in-app push notifications, and paid advertisements. Enable and Encourage Self-Service. There are many ways that e-commerce companies can use self-service to their advantage during the shopping season.

Tips 143

Tips Self Service e-support Social Media 143

Playvox

MAY 4, 2023

Before digging into our customers’ expectations, let’s get some clarity on what it means to be a digital contact center. The simple, straightforward definition of a digital contact center is “a customer service center that provides support through email, chat, text messages, social media, phone, and other communication channels.”

Contact Center 52

Contact Center Customer Expectations Meeting Self Service 52

Comm100

FEBRUARY 16, 2018

This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success.

Customer Service 103

Customer Service Social Media Chatbots Knowledge Base 103