ProProfs Chat

MAY 21, 2020

What is a Customer Service Job? What Are the Basic Customer Service Job Responsibilities? What is the Customer Service Job Description? How to Write the Customer Service Representative Job Description? What Are the Different Customer Service Job Descriptions You Can Post?

Customer Service Representative 111

Customer Service Representative Customer Service How To Communication 111

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

LiveChat

DECEMBER 14, 2016

Being a customer service representative is a huge responsibility. When working in customer service, you are the face of a company. Customers who will think about the company will think about how you treated them and whether you helped them before thinking about the company’s marketing message.

Customer Service Representative 28

Customer Service Representative Customer Service Guidelines Knowledge Base 28

Myra Golden

DECEMBER 19, 2017

But, sometimes, personalization can get in the way of serving the customer and moving things forward. Last week I delivered a customer service training session where part of our focus was moving employees out of an attitude of personalization to an emphasis on finding a win-win solutions for problems.

Customer Service Representative 45

Customer Service Representative Customer Service Customer Service Training Groups 45

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. To get the best results you can, a customer service representative says it’s crucial to know what not to do when complaining. It leads with one of my favorite sayings: Customer service is not a department.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

APRIL 8, 2019

To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? The short answer is yes.

Customer Service 101

Customer Service Hotels Hospitality Government 101

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85