Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. To get the best results you can, a customer service representative says it’s crucial to know what not to do when complaining. It leads with one of my favorite sayings: Customer service is not a department.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

ShepHyken

JULY 9, 2018

6 Tips For Delivering The Best Customer Service Possible by Himanshu Agarwal. CustomerThink) Customer service representatives are problem solvers who need to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers. Start by reading this article.

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84