InMoment XI

JANUARY 16, 2024

This scalability ensures that the contact center can adapt to varying levels of customer service demand, maintaining service quality even during peak times. Customers appreciate the convenience of instant assistance, personalized recommendations, and the ability of businesses to anticipate and address their needs.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

ShepHyken

MARCH 30, 2021

The Most Powerful Marketing Tool is a Happy Customer. How to create a 5-Star Experience for Your Customers Every Time. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert. They discuss tips on how to achieve 5-Star ratings from the hospitality perspective. Shoot for the stars.

Hospitality 141

Hospitality Guest Experience Advertising Culture 141

ShepHyken

SEPTEMBER 4, 2023

Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. It’s if the customer comes back. Another word for that is your customer retention rate.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

Eptica

JULY 15, 2020

Tags: Jeanne Bliss, Dorchester Collection, hospitality, Customer Service, Customer experience, CX, Customer satisfaction, empathy, MakeMomProud Categories: Best Practice.

Customer Experience 119

Customer Experience Case Study Guest Experience Hospitality 119

CSM Magazine

MARCH 27, 2023

The key to having successful events is having a team that pays attention to detail and makes sure that your guests’ experience is as pleasant and stress-free as possible. Look for Experienced Candidates When scouting for potential staff members, look for candidates with industry experience.

Guest Experience 52

Guest Experience Hospitality Customer Satisfaction Communication 52

Opinionator

MARCH 10, 2021

A customer comment card is a way to gather customer feedback for a business in the form of a review, comment or suggestion from the customer base. These comment cards are most often found in retail stores, but are also used in other industries, such as banks, restaurants and hospitals. But do they have issues?

Feedback 87

Feedback Guest Experience Hospitality Customers 87

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Join us as we analyze Airbnb’s surveys, explore their structure, and see how Airbnb redefines the travel and hospitality industry through insights.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

SurveySparrow

OCTOBER 12, 2023

Measuring Satisfaction and Feedback Businesses and service providers often use questionnaires to measure customer satisfaction levels and gather feedback. Customer satisfaction surveys in the hospitality industry evaluate room cleanliness, staff conduct, and the overall guest experience.

Examples 52

Examples Survey Analysis Groups 52

Experience Investigators by 360Connext

JULY 16, 2019

Your employees need to hear about your customer experience mission in ways that relate to them and their everyday lives. We take this a bit for granted in industries like hospitality. It’s not unusual to have a monthly theme around guest experiences and start each shift with announcements and reminders around that theme.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110