GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

TechSee

JANUARY 7, 2020

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

TechSee

OCTOBER 2, 2019

The industry that experiences the highest rates of churn is telecommunications, with 52% of those surveyed reporting that they canceled a phone, internet, TV or cable contract with a telecom company in the past 24 months due to the quality of customer service they received. Customer churn is triggered by high effort.

Survey 164

Survey Customer Service Social Media Telecommunications 164

GetFeedback

AUGUST 14, 2019

Why only consider the percentage of those customers who call themselves satisfied? . A big reason is that tracking the two highest values from CSAT is the more accurate predictor of customer retention than overall averages. . Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator.

Customer Journeys 273

Customer Journeys Metrics How To Customer Satisfaction 273

Optimove

JULY 20, 2023

Download Now>> Omnichannel vs Multichannel – What’s the difference? Your brand’s mission, values, and vision will be easily recognizable to customers, leading to strong customer retention. Enhance customer support: Avoid losing customers due to poor customer service.

Omni-Channel 40

Omni-Channel Marketing Social Media Rewards Programs 40

Integrity Solutions

OCTOBER 5, 2022

In one recent study , among many with similar findings, 78% of respondents said good customer service is fundamental to earning their loyalty and business. And retaining those customers is serious business: Just a 5% increase in customer retention can produce more than a 25% increase in profits.

Culture 86

Culture Customer Service Customer Service Training Contact Center 86

Opinionator

JANUARY 7, 2019

Restaurant Customer Defection. Having customers return to a restaurant is vital to long-term its long-term success. Yet the customer retention performance of most restaurants is terrible and current restaurant feedback methods are partly to blame: Study finds 70% of retail and restaurant customers never make a return visit.

Feedback 40

Feedback Customer Retention Poor Customer Service Financial 40