Customer Journeys Customers Demo Lifetime Customer 
Kayako
MAY 18, 2017
Think about your ideal experience as a customer. When customer service is like that, you don’t think about excessive effort, and endless back and forth communications. Imagine a world where reply time, a pillar of customer support metrics, wasn’t the critical factor — but it was customer context? Asking the customer less.
Totango
JANUARY 24, 2019
Your customers should be your greatest obsession. The digital transformation of business has created a customer-centered economy built on subscriptions, personalized services, and new definitions of customer loyalty. Defining Your Customer. Creating a customer health score. Connecting Customer Data Streams.
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Totango
MARCH 21, 2019
Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. It reflects the current customer-centered economy that has encouraged customer fluidity and placed greater emphasis on the customer experience.
Totango
MAY 23, 2019
When your goal is to grow your customer’s business, upselling becomes a means, not an end. That’s the advantage of working within a customer-centric environment. Your success depends on your customer’s success, so expansion becomes a necessity for both parties. Customer success upsells are critical to your own success.
Totango
SEPTEMBER 19, 2019
Becoming customer-centric —putting the customer’s needs and interests at the center of your goals and processes—is impossible without customer data. You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Customer feedback. Support tickets.
Gainsight
APRIL 9, 2019
At Gainsight, we believe that cultivating lifetime customers requires two things: value from your product/service and a great experience throughout the customer journey. Join us for a demo so you can see Gainsight PX in action! Engagement Type: Product Adoption. This in-app notification from Marketo drives both.
Optimove
NOVEMBER 14, 2019
Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value.
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