Forrester's Customer Insights
MAY 28, 2019
This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. I am glad this deal will now […].
Forrester's Customer Insights
NOVEMBER 11, 2020
Over the last decade and a half, networking vendors have been using various methods to bundle wired, wireless, voice over IP, and security products into a solution sale. These companies tried various combinations of routers, wide area network (WAN) optimization, security, Wi-Fi, switching, and voice over IP (VoIP).
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ClearAction
NOVEMBER 4, 2020
In a time when customer attitudes and behaviors are shifting and evolving rapidly, companies are finding customer intelligence uses — across all functions enterprise-wide — to be vital to survival. The best way to be nimble and lean — to grow — is to tightly align with customers. TELUS ranked top wireless network by JD Power.
Forrester's Customer Insights
OCTOBER 9, 2020
The US-based wireless carriers are running commercials. 5G is quickly coming to the forefront of consumer consciousness in the United States. Samsung has had its devices in the market since 2019 with its flagship S20 arriving earlier in 2020 (I had the opportunity to test, and in the words of my 10-year old nephew, “Such […].
Centercode
JANUARY 15, 2021
Before smartphones, wireless internet, and connected products became the norm in American households, interest in buying and using these products was a lot more niche. It’s critically important for tech companies to balance the needs of their diverse user pools and take as much customer insight into account as they possibly can.
Centercode
FEBRUARY 18, 2021
Today, with the stakes for tech product makers higher than ever, the need for faster, continuous customer testing results is at a fever pitch. Most companies have adopted Agile to both incorporate more customer insights and speed up development. Internet access wasn’t available in the average household.
CSM Magazine
AUGUST 1, 2017
But even worse – what if you lose all your customer data? No longer just an issue for Marketing, Customer Insights or Compliance. Customer Services will be at the forefront when it comes to dealing with enquires from citizens, Subject Access Requests (SAR’s), engagement, loyalty and churn.
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