Customer Insights Feedback NPS Travel 
Lumoa
AUGUST 8, 2023
By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business.
SurveyGizmo
DECEMBER 18, 2019
Many companies ask for customers’ feedback, and they’ll spend a lot of resources on gathering data and opinions. If organized correctly, a feedback loop can be beneficial for both customers and the company. This shows customers that the company is interested in listening to them and cares about them.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
AUGUST 15, 2017
After leading the Customer Relations team for Thomas Cook in Germany she built up and developed an industry-leading Quality Management function for the whole Group with a focus on continuously improving the companies’ hotel portfolio and helping hotels to improve their quality and their customer experience by working actively with Customer feedback.
Customer Bliss
JUNE 6, 2018
Before joining Hertz, Eric spent time conducting traditional market research work and realized he had a passion for customers and how we treat them. He also built an NPS program at Avis Budget Group when he was the VP of Customer Insights & Experience. Hire the Smile Behind the Resume.
GetFeedback
JULY 19, 2019
surveys, website studies, or the number of customer service interactions on Twitter). The number of insights gleaned from the data. Subsequent NPS/CSAT scores and retention rates. Use that test as an opportunity to see how many surveys were filled out, to understand the quality of the feedback being received, etc.
Thematic
JULY 30, 2018
A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. We spoke with Matthew Schoolfield, the Senior Customer Insights Analyst at Greyhound, to understand their customer insights journey.
Chattermill
SEPTEMBER 11, 2019
They’re shaking up the entertainment industry and offer a blueprint for delighting customers. Imagine if you clicked on to your favourite travel website you could book a stay, in a hotel in your preferred type of room. The average business has the average company has over 20 customer touchpoints. Don’t ignore customer feedback.
Expert insights. Personalized for you.
208 
Let's personalize your content