Customer Focused Customer Service Training Magazine Sales 
TechSee
JUNE 16, 2022
Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.
ShepHyken
FEBRUARY 10, 2021
I was reading an article by Jeff in a magic magazine. Everything that happens leading up to the sale is part of the customer experience. And, that includes customer service. Most people think service happens after the sale. Many of my friends are professional entertainers. Follow on Twitter: @Hyken.
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ShepHyken
JUNE 17, 2020
You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? A formal schedule of customer contact is your ultimate renewal strategy. I have an idea about renewals. But what if renewal had a broader meaning?
ShepHyken
JUNE 13, 2022
(CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. It was originally established in London as a way to expand newspaper sales. If you say the word “subscription,” most people think of magazines and newspapers. This grew to 29% by 2018.
ShepHyken
MAY 6, 2019
(CustomerThink) Customer service is a true differentiator in today’s ever-growing subscription economy. What started with newspaper and magazines has now evolved to real-time, contextual and personalized product ownership experiences. My Comment: The subscription model is important to virtually any business.
ShepHyken
NOVEMBER 29, 2021
Magazine) Employee turnover is always a stressful situation. Total Retail) The holiday season guarantees a seasonal spike in customer support tickets, resulting in a 42 percent increase. This is because 20 percent to 40 percent of annual sales take place during the holiday season, followed by an inevitable spike in product returns.
ShepHyken
FEBRUARY 25, 2019
My Comment: Jill Schiefelbein tells us a great story and shares three excellent customer experience lessons; the voice on the phone matters, industry jargon can create a barrier and kill an experience, and the process shouldn’t inconvenience the customer. A quick read with some important reminders. It’s what can keep you in business!
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