Thematic

DECEMBER 9, 2019

I still remember one time my husband and I travelled from New Zealand to Singapore with our two little kids. We were on our way to do a European work and travel adventure and decided to spend a few days in Singapore. The intuitive answer is no, since their industry is hospitality / travel. They were 7 months and 2.5

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

SurveySensum

JULY 27, 2023

That’s also the power of understanding customer feedback and data. According to Salesforce’s third edition of the State of the Connected Consumer Report , 64% of customers expect tailored experiences based on their preferences. Gain Customer Feedback On Your Pricings & Offers with SurveySensum 4.

Retail 52

Retail Examples Feedback Customer Experience 52

Second to None

JULY 25, 2019

So what exactly is customer effort and why is it important? Customer effort is a measure of how easy it is for your customer to travel through the customer journey. Considering the modern customer and competitors in the field, examine how your brand can meet customer expectations and then exceed them.

Innovation 80

Innovation Effort Score Travel Transportation 80

Customer Guru

JANUARY 16, 2018

There is a high possibility of a mismatch between the customers’ expectations and the experience that is delivered to them. The reason this situation arises is that we Indians plan our holidays closer to the travel date, unlike in the west. It is the voice of customers that helps in making product/service-level changes.

Customer Centricity 110

Customer Centricity Industry Hospitality Management 110

OpinionLab

JUNE 17, 2016

The results published in our latest Customer Opinion Index (COI) Report say a lot about exactly what is going on in CX at the moment: namely the impact of mobile and how this is affecting customer expectations. The impact of smart devices on customer behavior is undeniable.

Multi-Channel 60

Multi-Channel Telecommunications Airlines Healthcare 60

SmartKarrot

MARCH 15, 2021

Assist sales in contract terms and expectations. Influence future lifetime value through higher SaaS adoption, customer satisfaction and increase renewal rates to reduce churn. Manage customer expectations and relationships. Facilitate new customer account creation and signups (hundreds >> thousands of individuals).

Customer Success 10

Customer Success Travel ROI Software 10

ClearAction

MARCH 20, 2020

Customer-centric voice of the customer may seem automatic: it’s the customer’s voice, so isn’t it automatically customer-centric? “Centric” means “being at the center”, and if your voice-of-customer is asking about you, then it’s not really asking about them.

Customer Centricity 62

Customer Centricity Voice of Customer Customers Financial 62