Thematic

DECEMBER 9, 2019

I still remember one time my husband and I travelled from New Zealand to Singapore with our two little kids. We were on our way to do a European work and travel adventure and decided to spend a few days in Singapore. The intuitive answer is no, since their industry is hospitality / travel. They were 7 months and 2.5

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

SurveySensum

JULY 27, 2023

That’s also the power of understanding customer feedback and data. According to Salesforce’s third edition of the State of the Connected Consumer Report , 64% of customers expect tailored experiences based on their preferences. Gain Customer Feedback On Your Pricings & Offers with SurveySensum 4.

Retail 52

Retail Examples Feedback Customer Experience 52

ClearAction

MARCH 20, 2020

Customer-centric voice of the customer may seem automatic: it’s the customer’s voice, so isn’t it automatically customer-centric? “Centric” means “being at the center”, and if your voice-of-customer is asking about you, then it’s not really asking about them.

Customer Centricity 62

Customer Centricity Voice of Customer Customers Financial 62

CX Journey

DECEMBER 19, 2018

What you do with what you hear may drive different outcomes (including customer retention and new business), but ultimately, you are creating the CAB to listen, hear, and share information. Membership Roles & Expectations How many meetings can a member miss without being removed from the CAB? What's the purpose of your CAB?

Meeting 90

Meeting Metrics Trends Feedback 90