3 Reasons Why You Should be Tracking Customer Experience as Part of Your eCommerce Strategy
Kayako
DECEMBER 20, 2018
eCommerce is probably the field with the most key performance indicators ( KPIs ) to track. Measuring the right KPIs gives you the right information about your business ventures and your customer. And if you do want to get ahead, you might want to consider tracking customer experience (CX) as part of your bigger KPI strategy.
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