Customer Expectations Customer Service Strategies Customer Service Training Meeting 
ShepHyken
JULY 19, 2023
At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. So back to the idea of just meeting expectations. Then it was my turn to speak.
ShepHyken
APRIL 23, 2024
Assuming you have a good product, you want to create processes that are customer- and employee-friendly. The experience must, at a minimum, meet your customers’ expectations. That creates confidence and increases overall customer satisfaction. At some point, you need to replace them.
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Stella Connect
NOVEMBER 29, 2021
There are some brands that seem to just get it, that understand customer wants and needs and are able to meet and exceed those expectations in the moment, at any given moment in time. . And what sets these customer-centric leaders apart from the rest? 4 Strategies for Meeting and Exceeding Customer Needs. #1:
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?
ShepHyken
NOVEMBER 7, 2023
Written policies, such as how you handle your customers’ data, return policies, guarantees and more build trust and safety. Are they in alignment with your customers’ expectations? Look at each of these “levels” and determine if your organization is meeting your customers’ needs, and if appropriate, feel free to add to the list.
ShepHyken
NOVEMBER 23, 2022
Using the customer’s name, calling them back a little quicker than expected, and meeting – and exceeding ever so slightly – other basic expectations make customers appreciate doing business with you. Meeting Expectations All the Time – This is the addition to my list. Just do what is expected.
ShepHyken
SEPTEMBER 15, 2021
I’ve met financial advisors, attorneys, and architects who will charge you for the first meeting with them. Our service would be impeccable. . If you think about these answers, they are exactly what customers expect anyway. What would make your customers say, “Wow!” You may be thinking, “I could never do that.”
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