Second to None
MARCH 7, 2018
The ability to curate high levels of customer engagement can help brands to increase their customer retention rate, which can have a direct impact on overall profitability. To learn more about customer engagement strategies, check out the following piece written by Kenneth Adams for Forbes. Pause for a moment.
SuiteCX
OCTOBER 22, 2015
Each needs to be involved in creating a better customer engagement plan. Customers want what they want, when they want it and via their preferred channel. Moreover they want it to be easy to do business with you.
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Pink Guava
APRIL 26, 2020
Did you put enough thought and action to assess your strengths, current processes, policies, and customer engagement strategies? - Did you make efforts to reach out and engage with not your internal customers but external customers as well?
Totango
JUNE 4, 2019
That’s why customer-centered teams value Voice of Customer (VoC), the process of requesting, gathering, and analyzing customer feedback. It provides a direct opportunity to improve the customer experience which, in turn, makes customers more likely to remain loyal. What is Voice of Customer?
Waypoint Group
MARCH 27, 2019
A TopBox-client since 2015 asked us to help them predict future financial outcomes based on the operationalized B2B-customer feedback data that they had been harvesting over the past 4 years. You’re missing the boat if you’re only looking at sentiment and customer feedback as a “point in time” exercise.
Waypoint Group
MAY 23, 2018
Include the right customer contacts in your account-planning processes (i.e. Allow them to have a voice in how you work with them. This “Customer Engagement” process can be operationalized. what you are going to do about what they told you). Show everyone how you listen and drive real-world results.
ChurnZero
FEBRUARY 26, 2021
Hearing feedback firsthand from the customer gives Product teams added context and a better appreciation for the customer’s reality, which can be an eye-opening and perspective-shifting exercise. It’s a huge [customer] lifecycle,” says Matt. Customer Success Around the Web. Matt Kearns, Sr.
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