A Boring Customer Service Experience—That’s What Our Customers Want
ShepHyken
JULY 29, 2020
It is, but this is good monotony—the kind of monotony our customers like. It is about being so focused on a consistent and predictable experience that we hear the same feedback over and over again. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
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