A Boring Customer Service Experience—That’s What Our Customers Want
ShepHyken
JULY 29, 2020
It is, but this is good monotony—the kind of monotony our customers like. It is about being so focused on a consistent and predictable experience that we hear the same feedback over and over again. So be bold with your marketing, your products and your innovations, but be boring when it comes to customer service and experience.
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