Blake Morgan
JUNE 16, 2023
No matter what you’re selling or offering customers, digital is now a requirement, including e-commerce, apps, chatbots, immersive VR and AR, AI automation—the list goes on and on. But as technology advances and customers evolve, so too do digital experiences. One of customers’ top demands is self-service.
Totango
NOVEMBER 27, 2023
Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Market presence: Revenue and number of customers.
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Qualtrics
JANUARY 10, 2020
Technology is an integral part of life, and for location-based businesses like shops, or restaurants it can play an important part in bringing the digital and physical worlds together. Here’s 6 technologies bridging the gaps and helping deliver better customer experiences. In-store self-service.
Alliance by IFS
JUNE 6, 2019
Customers no longer expect effective service – they demand next-level capabilities that provide convenience and business intelligence on the value they are receiving. Service organizations are now faced with the challenge of future-proofing their operations to keep up with the rapidly evolving customer demands and technologies.
ChurnZero
AUGUST 13, 2021
Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. But those do take work and a little bit effort.
ChurnZero
AUGUST 13, 2021
Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. But those do take work and a little bit effort.
Esteban Kolsky
FEBRUARY 15, 2018
We see a steady, but more marked lately, rise in self-service adoption. Automation, one of the outcomes of adopting data-driven decision and artificial intelligence adoption in its 8th generation, is quickly spreading across channels and functions and becoming a solid entry point for customer service interactions.
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