Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Lithium

SEPTEMBER 27, 2018

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Their leadership team is made up of people who are working together and leaving egos at the door. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

One Millimeter Mindset

NOVEMBER 14, 2018

Ultimately, each customer’s decision to continue doing business with us firmly is in the hands of all of those “someones” responsible for post-sale customer care, in one form or another. Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention.

Customer Retention 65

Customer Retention Exercises Customer Care Survey 65

ClearAction

DECEMBER 31, 2017

As mentioned above, 288% increase in customer lifetime value 1 was achieved by immersing employees at all levels in customers’ realities , emphasizing the end-to-end customer life cycle, and reviewing action plans regularly with senior leadership for resolving customers’ top issues.

Customer Experience 54

Customer Experience Exercises Customer Experience Management Customers 54

One Millimeter Mindset

JULY 5, 2018

Leaving Customer Care up to Customers? They don’t care! Engage me to speak or conduct an interactive workshop at your next corporate or association event. Does Your Professional Urgency conflict with Your Clients’ Priorities? Ready to develop a more effective CX strategy?

Customer Experience 44

Customer Experience Customer Retention Roadmap Innovation 44

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Maxie: She’s a keynote speaker, author, Principal Analyst at Forrester , and has a PhD in Business Management on Customer Care. Jeannie Walters.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Chattermill

JULY 15, 2018

With workshops, keynote speeches, panel discussions and more, CX Week Canada wants to teach you everything you need to know to provide the cutting edge CX it takes to have an advantage over others in your industry. Expanding social media customer care. CX Week Canada. 12-14, Toronto, Ontario, Canada. 22-25, Tampa, Florida.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

ClearAction

JANUARY 20, 2020

Customer experience is customers’ realities compared to their expectations. 2) Update Your Customer Experience Management Definition. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. Every senior leadership team member co-owns CX management.

Customer Experience 120

Customer Experience Analysis Metrics Customers 120

Stella Connect

JUNE 5, 2017

A customer-centric culture radiates outward, and endears brands to their customers. Conversocial makes social customer care look effortless. To learn more, click here to download the first three chapters of Be Your Customer’s Hero. The Revolution of Training – VOC Is Just a Click Away (Keynote). Conversocial.

Call Center 40

Call Center Contact Center Conference CRM 40

ClearAction

JANUARY 20, 2020

Customer experience is customers’ realities compared to their expectations. 2) Update Your Customer Experience Management Definition. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. Every senior leadership team member co-owns CX management.

Analysis 90

Analysis Metrics Customers Customer Experience Management 90

SmartKarrot

JULY 30, 2021

Constantly strive to expand your clients’ product usage through thoughtful onboarding and ongoing training and workshops. Work closely with their sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer.

Customer Success 10

Customer Success Ecommerce Customer Retention Government 10

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10