Emerging Trends In Customer Experience: The Continuing Story
Storyminers
JUNE 3, 2022
Steve Haeckel (the guy who taught me systems thinking applied to enterprise design) introduced me to Lou Carbone (the guy who helped me fall in love with customer experience). Together, we worked on the wireless drive-thru experience for McDonald’s. Lou taught me how to ‘read’ a business by reading its clues.
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