Pointillist

SEPTEMBER 10, 2020

Customer expectations for personalization have evolved immensely. Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Unfortunately, many enterprises under deliver.

Customer Journeys 128

Customer Journeys Touchpoint Interaction Net Promoter Score 128

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Aimee Lucas. Bruce Temkin. Show podcast and a regular contributor to Forbes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Aimee Lucas. Bruce Temkin. Show podcast and a regular contributor to Forbes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bold360

DECEMBER 1, 2016

Failing to include a customer advisory group. Thinking through the lens of IT (Information Tech) not WE (how to enhance the partnership with the customer). IT is often biased toward all things logical and mechanical while customer experience is illogical and emotional. CRMs are under-utilized for customer retention.

Software 40

Software Customer Experience Company CRM 40