Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.

Social Media 116

Social Media Customer Service Strategies Strategy Customer Service 116

Comm100

NOVEMBER 6, 2017

This white paper gives you some insights on product grouping, website focus, customer expectations, and live chat measurement that can improve your conversion rate. Have Customers Switch Channels. Blocking negative feedback is also a way of showing your customers that you can’t take the heat. Download Now.

Social Media 148

Social Media Examples Customer Service Tips 148

ClearAction

FEBRUARY 7, 2016

Customer Centricity. 70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions, compared to half of industry-average organizations and 29% of laggards.(2). Customer Experience Strategy: 4 Overlooked Key Competencies white paper.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Qualtrics

MAY 22, 2019

This is integral to their overall experience management strategy, and ensuring customers are satisfied at each step of the journey. In this article, we’ll look at some of the best examples of customer care on social media, so you can understand how to provide the best care to your customers.

Social Media 40

Social Media Omni-Channel Company Self Service 40

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Social Proof.

Social Media 86

Social Media Self Service Customer Service Marketing 86

Tricia Morris

AUGUST 11, 2015

When it comes to government customers (whether that’s the public, other agencies, private sector businesses or organizations or internal customers), knowing who they are and what they want shapes not only service and information delivery, but the perception of satisfying service.

Government 40

Government Customer Service Self Service Customer Centricity 40

Hero Digital

OCTOBER 5, 2019

Though more expensive, these firms often produce high-quality, scientifically rigorous surveys that can better shine a light on key insights about your target customers. They allow you to capture more candid feedback than you might get over social media or other online platforms. Consistent messaging requires careful planning. .

B2B 40

B2B Touchpoint Multi-Channel Strategy 40