Remove Customer Care Remove Effort Score Remove Fashion Remove Sales
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Better Service Begins with Better Surveys

GetFeedback

The quality of your surveys also determines the usability of your customer feedback data. To make sure your efforts—and your customersefforts—are being put to good use, you’ll need to ensure that your surveys are balanced and easy to work with later on. Here are some customer survey design basics to keep in mind.

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Computer Vision: The pathway to a personalized CRM experience

TechSee

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. Computer vision is relevant across the entire customer journey, including sales and commerce, marketing and customer service. No – computer vision.

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Customer retention is the new religion

Hello Customer

January typically is a month to forecast trends, and we believe customer retention will be an important one. And as fashion shows us, every trend returns at some point in time. Gaining new customers was their highest purpose, and they put a lot of resources into achieving that goal. Show your customers you truly care.

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Loyalty programs: should you issue your own points or miles?

Currency Alliance

Plus, many types of points are widely appreciated by customers, and are useful to the brand for scoring different customer actions while influencing behavior. That value then appears as liability on your balance sheet, which remains until the customer redeems the currency against a purchase (or the points expire).

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Advance from Personalization to Customer Journey Orchestration

Pointillist

Since sales, marketing, customer service, operations and billing all engage directly with customers, many organizations are challenged to integrate data across business functions and touchpoints. The amount of time and effort necessary to maintain rule-based workflows is excessive and ultimately, ineffective.

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AI in Quality Management: A Game Changer for Contact Centers

Playvox

But as customer preferences, support channels, and interactions flexed, so did the complexities of monitoring and analyzing the people, processes, and systems involved in customer interactions to ensure they are being handled by agents in a desired fashion.

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CX Conversations Episode #1 – The State of Customer Experience in Healthcare with Rajarshi Sen, Manager, Operations & Strategic Initiatives at Kamineni Hospital

Customer Guru

He is the manager who heads Operations and strategic initiatives at Kamineni Hospitals in Hyderabad and I had a very interesting meeting last week with him while I was in Hyderabad for sales meetings around the city. Everybody feels that the NPS is an important thing and they should try and improve the score as much as possible.