Customer Care Customer Experience Customer Focused Customer Service Strategies 
Vonage
MARCH 26, 2018
Personalized customer service is about treating people as individuals. In an age where customers can buy into your products and services from almost anywhere in the world, this has become increasingly complex. Your company’s marketing department should be able to supply demographic data and customer information.
ShepHyken
DECEMBER 11, 2019
With all the focus on how technology—including AI, data, personalization and more—can drive a better customer experience, I wanted to shift my focus back to basics. Here are the first ten of twenty ideas as to how you can up your customer service game in 2020. Don’t waste your customers’ time. Stay in touch.
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ShepHyken
JULY 22, 2019
Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. My Comment: Companies are using social media customer care/service to increase loyalty and gain market share.
ShepHyken
DECEMBER 6, 2021
Each week I read many customer service and customer experience articles from various resources. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care?
ShepHyken
APRIL 1, 2019
Each week I read a number of customer service and customer experience articles from various resources. Customer Service Is Poised for an AI Revolution by Vala Afshar. ZDNet) AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience.
ShepHyken
SEPTEMBER 23, 2020
I was asked an interesting question in an interview about a lesson I learned from a personal experience, and my hockey experience is the perfect example. What does this have to do with customer service and business? Let’s say you have a customer that is upset. The customer is happy. They go away happy.
CSM Magazine
JANUARY 27, 2021
Providing a great customer experience has never been more important than it is today. Recent events have shown how an unexpected health and economic crisis can dramatically affect customer behavior and many unprepared retailers have been forced to lay off employees or even shut up shop due to loss of business.
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