Pointillist
SEPTEMBER 10, 2020
In this post, I’ll discuss how organizations are using customer journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals. What is Customer Journey Orchestration? Customer expectations for personalization have evolved immensely.
Gainsight
JANUARY 18, 2021
Commerce, Customer Care, and Content . Whether from a career or product perspective or both, he saw that the wireless-mobile industry was the future for him. Anand discovered that where he was progressing was to focus hard on customer centricity and care as a use case, as part of a messenger platform.
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PeopleMetrics
JANUARY 12, 2015
We have 12 months to kick butt with our customer-centric goals. So every quarter, leaders cross-reference customer feedback data with churn levels. senior-level champions, line leaders, product people, IT, HR, sales, marketing, or customer care). To become NPS Olympians. But, as they say, hope is not a strategy.
Ecrion
JUNE 18, 2018
While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. Or how about, “Hey, Siri, set the timer for the sprinklers to 3 p.m.”
Ecrion
JUNE 18, 2018
While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. Or how about, “Hey, Siri, set the timer for the sprinklers to 3 p.m.”
Pointillist
SEPTEMBER 28, 2021
Why Customer Journeys are the Key to Contact Center Optimization. Without being thoroughly customer-centric and focused on customer journeys, companies are likely to expend their resources in the wrong places and inevitably fall behind the competition.” – McKinsey.
Pointillist
MARCH 20, 2020
By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. But, too often, customer data is locked in silos.
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