SurveySensum

JANUARY 26, 2024

Develop content like how-to videos, tutorials, guides, etc that help customers in their decision-making process. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product. Improve your Customer Journey With SurveySensum!

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

SurveySensum

SEPTEMBER 21, 2023

This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. How to Calculate Customer Retention Rate? So, how to do it?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

SurveySensum

MAY 11, 2023

In this guide, we’ll go into more detail about the benefits of using NPS in retail, how to calculate and improve your score, and best practices for using this powerful metric to build stronger customer relationships. So let’s dive in and learn more about how NPS can help your business thrive! What is NPS?

NPS 52

NPS Retail Net Promoter Score Effort Score 52

SurveySensum

MAY 19, 2023

The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. In this guide, we’re going to take a deep dive into why NPS is so important for banks and financial services, how to work it out, how to use it to get better, and more.

Banking 52

Banking NPS Industry Net Promoter Score 52

SurveySensum

SEPTEMBER 26, 2023

Create detailed profiles of your ideal customers for personalized marketing and messaging. Segment your user base based on demographics, pain points, and goals. During the product demos and sales calls with potential customers, ask open-ended questions to understand what they expect from your product.

Strategy 52

Strategy Management User Experience Measurement 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

BirdEye

MAY 31, 2023

Referral marketing is the process of leveraging the trust and goodwill established with existing customers and encouraging them to refer their friends and family to your business. Your customer base always has access to a similar audience that would need and appreciate your service. Check out the demo to know more today!

Strategy 52

Strategy Marketing Social Media Rewards Programs 52

SurveySensum

NOVEMBER 13, 2023

How to Choose the Right Mobile Survey Tool? So, that’s why mobile survey tools are important but how do you choose the right one for your business? How to Choose the Right Mobile Survey Tool? It allows users to create custom dashboards for different users. Best Features This tool offers custom reports and dashboards.

Tools 52

Tools Survey Customer Experience NPS 52

Ecrion

SEPTEMBER 17, 2019

What would happen to your business if you lost 59% of your customers? How long would it take you to rebuild the customer base that you lost? To make this happen, you’ll need to identify the problem points within the overall customer journey to make communication with customers even stronger.

Communication 57

Communication Customer Journeys Omni-Channel Social Media 57

SurveySensum

APRIL 7, 2023

What does it mean to be customer-centric? Setting up responsibility levels for a customer-centric culture Conclusion In today’s business world, customers hold the power to make or break a company’s success. So, let’s dive in and learn how to make your business more customer-centric. #1

Customer Centricity 52

Customer Centricity Culture Net Promoter Score Effort Score 52

SurveySensum

JULY 13, 2023

Delivering exceptional customer experiences not only fosters customer loyalty but also generates positive word-of-mouth and drives sustainable growth for your business. But how to deliver great retail customer experiences? Conclusion How To Improve Retail Customer Experience With Surveys? Why Survey?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Delivering exceptional customer experiences not only fosters customer loyalty but also generates positive word-of-mouth and drives sustainable growth for your business. But how to deliver great retail customer experiences? Conclusion How To Improve Retail Customer Experience With Surveys? Why Survey?

Retail 52

Retail Survey Tools Customer Experience 52

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. Zendesk Overview Zendesk is a customer service software that offers a comprehensive set of features that helps businesses improve interactions and enhance overall customer satisfaction.

Self Service 52

Self Service Software Knowledge Base Social Media 52

SurveySparrow

AUGUST 23, 2020

It could be filling an online form to know more about our services, or asking for a demo. Your salespeople can get on calls or in-person meetings with these leads to understand how you can help them. Work based on the feedback provided by the customers. Give your customers an upgrade. Conclusion.

Metrics 59

Metrics Marketing Net Promoter Score Effort Score 59