Kerry Bodine

MAY 11, 2020

And we’re going virtual with our previously in-person journey mapping bootcamps !). Understanding the motivations and fears behind your customers’ recent personal choices and professional decisions will help you understand how to best meet (or exceed) their changing needs and expectations.

Strategy 305

Strategy Customer Journeys Customer Experience Fashion 305

Education Services Group

JUNE 4, 2020

A CS incubation model is a system to define, test, and iterate a new CS process with a portion of your customer base. If proven effective in incubation, you then roll the new process out to the rest of your team of Customer Success Managers and your entire customer base. Customers change.

Customer Journeys 52

Customer Journeys Strategy Customer Success Examples 52

Totango

NOVEMBER 27, 2023

It’s important to spend time analyzing your data to understand why your customers are making certain choices and determine what elements of the health score are most important to retaining and growing your customer base. However, a customer’s health score is constantly shifting.

Customer Success 103

Customer Success Effort Score Touchpoint Tools 103

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. And then you build up your voice of customer engine. Gabe Larsen: (07:58).

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52

Totango

FEBRUARY 22, 2021

Amid the constant changes from the COVID-19 pandemic last year, our customers changed the game in their own industries, adapting to the unknown with resilience and innovation by transforming their customer interactions at unprecedented speed.

Customer Success 62

Customer Success Hospitality Sports Leadership 62

Education Services Group

MAY 23, 2022

5 things to remember for your customers. Change is hard (in a different way). Whether CS is an entirely new offering or you’re expanding it to new parts of your customer base, there will be a period of adjustment. Change is hard on customers, too. They’ll need time and support as they make the transition.

Customer Success 52

Customer Success Sales Guidelines Customer Satisfaction 52

CSM Practice

MAY 13, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

Customer Success 128

Customer Success Effort Score Customer Centricity Video 128