Experience Investigators by 360Connext

MAY 19, 2020

I’m really encouraged by the amount of focus and attention leaders are beginning to put on the employee experience. Not the specific role or job deliverables, but the overall well-being and journey that an employee takes with their employer. This same idea can also apply to employees. But WHY should they?

Connections 143

Connections Gamification Employee Experience Touchpoint 143

Playvox

JANUARY 13, 2022

Here are a few key ways these cloud-based solutions can unlock your team’s full potential and enhance the employee experience. Traditional quality assurance measures are good but by the time an issue is revealed, your customer experience has likely already paid the price. Gamification. Quality Management (QM) Solution.

Contact Center 52

Contact Center Gamification Training Social Media 52

Playvox

APRIL 5, 2022

The foundation of contact center success is attracting and retaining skilled and motivated employees while giving them opportunities to grow with the company. After all, the employee experience drives the customer experience. The hallmark of a high performance contact center is a high employee retention rate.

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

CXApp

AUGUST 21, 2018

However, before you can focus on a forward-facing customer experience, you have to look inward. Crafting an engaging employee experience (EX) must come first. Companies with great employee experience outperform the S&P 500 by as much as 122 percent. Crafting an engaging employee experience (EX) must come first.

Customer Experience 40

Customer Experience Gamification Employee Experience Social Media 40

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver. This is for them, after all!

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver. I]f you care about customer experience. Don’t lecture; listen.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Playvox

APRIL 27, 2023

Ensure every customer service representative is well-trained on new engagement tools. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. How customers perceive your brand is closely — and often entirely — based on the customer experience delivered by your contact center team.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

RapportBoost

DECEMBER 10, 2018

But they can also be used as major training tools which is one reason I really like them. Or like you said Nate, the underlying knowledge systems aren’t developed enough, the bot sorts of coding and programing and trainings, to be effective. So, like one of our clients in Comm.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver. I]f you care about customer experience.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

SEPTEMBER 16, 2022

Recurring surveys : Build stronger work relationships and a culture of recognition with the right feedback at the right moment. Schedule eNPS, weekly check-ins, employee pulse surveys, anonymous feedback, AMAs and more. Integrations : Integrate with dozens of tools that your employees use everyday including Slack and Microsoft Teams.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

SurveySparrow

JULY 5, 2022

Do remember that experience design doesn’t just need the expertise of design teams, but you need to have everyone from the technology department to the business team get involved. Educate and train your employees. For everyone to work together, you need to train everyone on your payroll with respect to design thinking.

Gamification 52

Gamification User Experience Travel Tools 52

SurveySparrow

NOVEMBER 14, 2020

So here are 15 things your boss wishes you knew about Employee Satisfaction: 1. Workplace Culture. The workplace culture refers to the set of shared beliefs, values, and attitudes that your company upholds. The workplace culture varies for each company. The workplace culture is a defining aspect of Employee satisfaction.

Customer Journeys 52

Customer Journeys Employee Engagement Culture Leadership 52