Culture eBook Engagement Gamification 
Playvox
JANUARY 30, 2024
There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.
Playvox
FEBRUARY 13, 2024
First, if your agents feel their efforts aren’t accurately measured or noticed by leaders, it reduces engagement, negatively impacts job satisfaction, and weakens motivation to perform at the highest levels. It keeps them engaged, challenged, and continually improving.
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CSM Magazine
APRIL 15, 2021
Taking lessons from COVID-19, these resilient organisations share 5 common characteristics including ‘developing a culture that empowers people’ and ‘provides people with technology they need. Applying a strong brand story in conversations, at every opportunity, will deepen staff and customer engagement. and “What are our core values?”
Vonage
OCTOBER 22, 2015
Ten Critical Technologies to Transform Customer Engagement ’. It entails three things: being proactive, preventive and engaging. So, which technologies can improve customer engagement and experience? Gamification. Many employee gamification programs focus on the ‘employee of the month’. Customer Experience 3.0
Playvox
DECEMBER 21, 2022
Being engaged regularly and offered training opportunities. More engagement and opportunities to collaborate as virtual teams. While these are great virtual meeting tools for communicating in and engaging as a group, you might need other technology in place for one-on-one coaching for individual agents. So why the disconnect?
ChurnZero
APRIL 8, 2020
Once you have this ingrained in your company culture, you are already on your way to creating customer advocates. Engage customers with rewards, badges, and gamification features. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive.
Stella Connect
APRIL 17, 2018
You also hope to keep agents engaged so they’ll want to stay put. If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Make customer service training engaging and fun.
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