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Angloco Fights Job Management Fires with BigChange Field Service Tech

CSM Magazine

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has greatly reduced the time and resource taken to manage its rapidly expanding service team.

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Keeping the “R” in “CRM”

Wired and Dangerous

CRM has been hot for a few years. But, IT wizardry and the push to cut costs by un-humanizing the service experience has too often removed the “relationship” from “customer relationship management.” The by-product was aptly characterized by a friend of ours describing her bank. But all that is just mechanized.

CRM 70
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Top Customer Service Management Solutions for Your Business

CSM Magazine

Customer service management is essential for growing a profitable, successful business. As much as 90% of Americans use customer service as a deciding factor in whether or not to do business with a company. Here are some of the top solutions available to customer service managers: Cloud computing.

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How to Use Your CRM to Optimize Influencer Marketing

Method:CRM

Initially centred around fashion and fitness, influencer marketing now involves every niche imaginable. However, when you use your customer relationship management (CRM) system in conjunction with your influencer relationships, this powerful combination can transform your marketing efforts. Influencers.

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What Happened to Relationships?

Wired and Dangerous

CRM has been hot for a few years. But, IT wizardry and the push to cut costs by de-humanizing the service experience has too often removed the “relationship” from “customer relationship management.” The by-product was aptly characterized by a friend of ours describing her bank.

Fashion 70
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A utility’s journey to a more digital customer experience

West Monroe

A creative and digital solution would offer a pricing program that incentives reducing water, electricity, or gas use during critical peak events—and employs the customer’s communication preferences to be notified of the start, stop, and impact of the event. The customer expectation of a digital experience. Conclusion.

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Psychographic Segmentation: Definition, Examples, Categories

SurveySparrow

The campaign can show customers having a beer while watching sports matches. A fashion brand that targets middle-class buyers to buy trendy clothes at affordable prices. Instead, their marketing campaigns can focus on the fact that they provide affordable in-fashion clothes. Using your CRM. Use brand tracking software.