CSM Magazine
SEPTEMBER 21, 2023
Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has greatly reduced the time and resource taken to manage its rapidly expanding service team.
CSM Magazine
DECEMBER 18, 2019
Customer service management is essential for growing a profitable, successful business. As much as 90% of Americans use customer service as a deciding factor in whether or not to do business with a company. Here are some of the top solutions available to customer service managers: Cloud computing.
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Wired and Dangerous
APRIL 23, 2018
But, IT wizardry and the push to cut costs by de-humanizing the service experience has too often removed the “relationship” from “customer relationship management.” The by-product was aptly characterized by a friend of ours describing her bank. But all that is just automation and technology.
Wired and Dangerous
JANUARY 13, 2015
But, IT wizardry and the push to cut costs by un-humanizing the service experience has too often removed the “relationship” from “customer relationship management.” The by-product was aptly characterized by a friend of ours describing her bank. But all that is just mechanized. It’s no more genuine than the ATM.”.
West Monroe
JULY 6, 2022
A creative and digital solution would offer a pricing program that incentives reducing water, electricity, or gas use during critical peak events—and employs the customer’s communication preferences to be notified of the start, stop, and impact of the event. The customer expectation of a digital experience. Conclusion.
delighted
MARCH 18, 2020
Delighted’s Squarespace extension , a Squarespace Commerce integration, makes the whole process of collecting post-transaction customer feedback effortless, and is available on all Delighted plans. Once you’ve integrated Squarespace Commerce with Delighted, you’ll be able to trigger post-fulfillment surveys for real-time customer feedback.
delighted
MARCH 18, 2020
Delighted’s Squarespace extension , a Squarespace Commerce integration, makes the whole process of collecting post-transaction customer feedback effortless, and is available on all Delighted plans. Once you’ve integrated Squarespace Commerce with Delighted, you’ll be able to trigger post-fulfillment surveys for real-time customer feedback.
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