CRM Customer Focused Customer Service Training Management 
TechSee
JUNE 16, 2022
Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn. Follow on LinkedIn. Follow on LinkedIn.
ShepHyken
JUNE 26, 2019
Let’s say a customer calls for support. Thanks to good CRM (Customer Relationship Management) software, the agent knows who this customer is, when they last called, what they called about, what they’ve bought in the past, etc. The post Predictive Customer Support appeared first on Shep Hyken.
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CSM Magazine
FEBRUARY 21, 2022
Your drivers should be well-groomed and dressed professionally when interacting with customers. This will help create a good first impression and ensure that customers have a positive experience with your company. Use time-management Skills. It’s important for drivers to be good time-managers. Offer driver training.
ShepHyken
AUGUST 12, 2019
Drucker (or Deming) said, “You can manage what you don’t measure.” The Magic That Makes Customer Experiences Stick by Stefan Thomake. MIT Sloan Management Review) The most memorable experiences are suffused with emotion — not extra features or value for money. Well, this article can help you determine exactly that.
ShepHyken
JUNE 20, 2018
Embrace technology – There are some awesome technologies out there that allow you to better connect with your customers and provide them a better customer experience. Chatbots, when used properly can give your customers quick answers to their most common questions. For information, contact 314-692-2200 or www.hyken.com.
ShepHyken
JULY 5, 2017
Traditional personalization came from remembering past customers, using their name, building rapport and other personal, human-to-human, interactions. A good customer relationship management program (CRM) could help in certain sales and support situations. For information contact or www.hyken.com.
ShepHyken
JUNE 4, 2018
Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. CustomerThink) Known in customer relationship management (CRM) circles as the “Godfather of CRM,” Greenberg suggests businesses are better off consistently meeting their customer’s expectations. Follow on Twitter: @Hyken.
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