BlueOcean

OCTOBER 4, 2023

Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. So, of course, we’re biased. There are, of course, pros and cons to this option. It’s our thing.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Michelli Experience

MARCH 7, 2017

Through the years, a number of my colleagues and I have emphasized that the customer is not always right but they are always the customer. I’ve come to believe that in order to be truly successful deploying a customer-experience strategy, you fundamentally have to believe: In general, customers are honest and fair.

Lifetime Customer 214

Lifetime Customer Social Media Video Travel 214

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

Great customer experience means better business results. Customers will spend more, stay longer and tell their friends about the brand. If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too.

Culture 251

Culture Company Lifetime Customer Customer Centricity 251

CSM Practice

SEPTEMBER 16, 2021

If this scenario sounds familiar, you may feel like you’ve tried everything to reduce customer churn. Without that crucial information, you can’t develop an effective customer retention strategy. Enter: Customer Lifetime Value. What is Customer Lifetime Value? Don’t panic.

Connections 52

Connections Lifetime Customer Customer Retention Loyalty 52

ShepHyken

DECEMBER 26, 2016

The Hidden Costs of Poor Internal Customer Service By Joanne Wortman. Integrify) Of course, every business understands the need to maintain a high commitment to providing excellent customer service. Oddly enough, some businesses still ignore the hidden costs of poor internal customer service.

Chief Customer Officer 83

Chief Customer Officer Customer Service Lifetime Customer Loyalty 83

Wootric

AUGUST 21, 2018

This article was contributed by Ryan Gould, VP of Strategy and Marketing at Elevation Marketing. Of course, with all these exciting changes comes the one word that polarizes many in business and marketing circles: disruption. How we live and communicate are evolving at lightning speed thanks to one thing: Technology.

Technology 58

Technology Customer Experience Chatbots Retail 58

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. LinkedIn: [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132