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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. So, of course, we’re biased. There are, of course, pros and cons to this option. It’s our thing.

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Can You Afford NOT to Offer a Lifetime Customer Experience Warranty?

Wired and Dangerous

Hampton Inn has built one of the best service guarantees around. “If If you’re not 100% satisfied, we don’t expect you to pay. That’s our promise and your guarantee.” Are there a few guardrails?

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4 C’s of CX Culture: How Well is Your Company Doing?

Experience Investigators by 360Connext

Great customer experience means better business results. Customers will spend more, stay longer and tell their friends about the brand. If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too.

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Customer Lifetime Value and Client Retention: What’s the Connection?

CSM Practice

What is Customer Lifetime Value? First, let’s start by defining customer lifetime value. Also known as lifetime customer value (or LCV), this is an estimation of how much a customer is likely to spend – or how much revenue you can expect them to generate – over the course of their relationship with you. .

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An HVAC Answering Service Provides Solutions and Outstanding Service.

Call Experts

Your customers’ first impression of your business is a lasting one. . You should be able to connect customers to on-call personnel in the most efficient way. But, of course, it would help if you also looked for a provider with experience in the HVAC industry and strong industry knowledge. .

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Confirmit ACE Awards: Tricks, Tips, and a Word on “Passion”

Confirmit

Are customers spending more? Are lifetime customer values increasing? Don’t Forget the Customer – feel free to show us how clever you’ve been, but in all the data, integrations and CX sophistication don’t forget to show the real benefits the customer has seen. Has retention improved?

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5 Top Customer Service Articles For the Week of December 26, 2016

ShepHyken

The Hidden Costs of Poor Internal Customer Service By Joanne Wortman. Integrify) Of course, every business understands the need to maintain a high commitment to providing excellent customer service. Oddly enough, some businesses still ignore the hidden costs of poor internal customer service.