Confirmit

JANUARY 19, 2021

Of course, we’ll keep you updated as things move forward but for the moment, it’s business as usual as we continue to push ahead with delivering our product roadmap and doing our best to serve our customers. Voice of the Customer Voice of the Employee Market Research Company.

Roadmap 52

Roadmap Customer Voice Course Technology 52

Gainsight

MARCH 15, 2022

But of course, Nick invited other great CS minds on LinkedIn to add their own questions and observations to the conversation. While not everything is about the bottom line, of course, finding out how much the company is investing in customer success can give you a pretty clear lens on what their commitment is. “

Customer Success 59

Customer Success Company Chief Customer Officer How To 59

SurveySensum

MAY 14, 2024

It’s about turning customer feedback into a quantifiable asset that can directly influence product roadmaps and service enhancements. This integration means your databases do more than store information—they become crucibles where customer voices inform innovation and drive business decisions anchored in real-world user experiences.

Analytics 52

Analytics System Resources Metrics 52

ChurnZero

FEBRUARY 26, 2021

Or if Customer Success has a customer who wants to become more involved in an aspect of product development, they post a request to have a Product Manager or Engineer listen in on the conversation. Take the initiative to align on your product roadmap. With a desire to change course, Sana decided to meet Product where they were.

Customer Success 59

Customer Success Company Management Roadmap 59

SurveySparrow

SEPTEMBER 29, 2023

These are actionable insights and a roadmap for implementing changes and improvements based on workshop discussions. How to Run a Customer Experience Workshop Running a customer experience workshop isn’t a one-and-done event; it’s an ongoing journey of improvement. They break the journey into memorable moments.

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

Confirmit

JULY 29, 2020

While the pandemic has turned the world on in its head, there’s been a lot of non-pandemic-based activity in the worlds of research , insight and customer experience (CX) too. At Confirmit, we’re part of that too, of course. What’s the plan with the roadmap? And, of course, what are the opportunities too?

Roadmap 59

Roadmap Infographics Course CRM 59

Qualtrics

FEBRUARY 18, 2020

Wednesday sees the event kick off with Qualtrics CEO Ryan Smith , Oscar-winning actor Matthew McConaughey , Co-founders of Magnolia Chip and Joanna Gaines , Co-founder and CEO of The Character Lab Angela Duckworth and of course former First Lady, Michelle Obama. Turn employees into advocates and make the customer voice louder than ever.

Government 29

Government Leadership Roadmap Culture 29