Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ijgolding

DECEMBER 3, 2014

So is it possible to create a genuinely customer centric law firm that puts the needs of its ‘customers’ in equal balance with the commercial goals of the partners? You can guess what my answer is going to be…… of course it is! What the legal profession desperately needs is DISRUPTION!

Customer Centricity 225

Customer Centricity Customer Experience Customer Retention Industry 225

ijgolding

DECEMBER 14, 2016

And of course, don’t forget to look out for them on your next flight! John was not using his people in this case to win more business – he was acknowledging how his people make his business and their Customer Experience. So, let me ask you the question again.

Customer Experience 120

Customer Experience Advertising Airlines Leadership 120

CustomerSuccessBox

APRIL 29, 2022

It is because as they kept acquiring new customers, they overlooked the existing ones! As a result, customers churned and the firm couldn’t do anything about it. If not, start focusing on customer retention. Plan the best SaaS Retention strategies that ensure customers stay with you for long.

Strategy 52

Strategy Customer Retention Metrics B2B 52

CSM Magazine

MAY 4, 2021

Hence, consider encouraging them to enroll in quick courses with low barriers to entry, such as an MBA programs no GMAT required degrees. Or send them out to marketing seminars as both are easy ways to improve their marketing and business know-how. Establish your ROI goals.

ROI 52

ROI Tips Marketing Metrics 52

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. In short, customer training leads to customer retention. What Is Customer Training? These are just the tools, however.

Training 52

Training Course Consulting Software 52

PeopleMetrics

MARCH 1, 2017

Perhaps you promise “Financial peace of mind,” or “Making banking simple,” or to quote customer experience all-star Umpqua Bank: “Banking like you live.”. Each of these promises should extend to a different customer experience. Build mutual trust with our customers."Waive Offer financial seminars aimed for women.

Customer Centricity 48

Customer Centricity Banking Leadership Exercises 48