Course Customer Experience Professionals Customer Focused Customer Journeys 
ClearAction
FEBRUARY 27, 2015
Customer Journey Mapping: Apply Insights Everywhere. Customer journey mapping is a big investment in most companies, and money is being left on the table. That's because there are many more applications for customer experience insights than first meets the eye.
Experience Investigators by 360Connext
JANUARY 28, 2020
Anxiety is ramping up for senior leaders focused on customer experience, and it’s not difficult to understand why. According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. Of course, it’s not just one metric.
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Experience Investigators by 360Connext
FEBRUARY 4, 2019
customer service calls. This is WAY oversimplifying, of course. Try listing all the touchpoints where your brand interacts with your customer. So what should today’s customer experience professional do about all these touchpoints? By focusing on the customer. advertising.
Experience Investigators by 360Connext
FEBRUARY 4, 2019
customer service calls. This is WAY oversimplifying, of course. Try listing all the touchpoints where your brand interacts with your customer. So what should today’s customer experience professional do about all these touchpoints? By focusing on the customer. advertising.
CX Journey
MAY 24, 2017
If your employees aren't engaged with your improvement efforts - or engaged overall with the organization - it will be very difficult for them to delight your customers and deliver the experience they expect. Employees are critical to the customer experience, which is critical to the success of the business.
CX Journey
AUGUST 26, 2014
Getting leadership buy-in and helping them understand that the sooner the focus is placed on the customer experience, the sooner the business will benefit is an everyday challenge for customer experience professionals. It will briefly describe the experience you plan to deliver.
Experience Investigators by 360Connext
MAY 17, 2018
The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various titles and comfort levels a few days to learn, connect and get inspired. They rarely have full visibility into the customer journey. It’s inspiring!
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