TechSee
NOVEMBER 27, 2018
This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Field service. This explains why best-in-class field service organizations are 72% more likely to utilize visual collaboration tools such as AR, over their peers. Contact Centers.
Call Experts
JULY 22, 2021
A contact center will use business call routing to create the optimal customer experience for your company with minimal involvement from you or your team. We have a few questions for you, especially if you don’t have a contact center partner: . Are you an HVAC, plumbing, electric, or home services company?
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TechSee
NOVEMBER 26, 2019
Consumers’ growing demand for visual self-service. Visual self-service – the process that enables customers to visually onboard smart home products without requiring the help of a technician or a contact center agent – is emerging as the preferred method of device setup, installation and activation.
CX Accelerator
MARCH 28, 2018
Originally published on ICMI Blog Does your contact center resemble an episode of "The Walking Dead?" " Whether or not you've reached zombie apocalypse levels of engagement, all customer service leaders must be intentional to win the hearts and minds of our staff. The best game designs will leverage both in tandem.
TechSee
AUGUST 28, 2018
AI can be highly effective in assisted service mode – to route customer inquiries, help agents interpret inputs, and assist the agent with decision support tools – or in self-service mode – where the customers interact exclusively with bots that are able to guide them to self-resolution – or even a hybrid of the two.
CSM Magazine
NOVEMBER 3, 2022
Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link]. 80% are using voice.
TechSee
JANUARY 18, 2018
To gauge consumer sentiment about self-installation, a comprehensive survey was conducted to learn more about consumer experiences and preferences when installing new home electronic devices. 75% chose self-service as the preferred method of device installation.
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