Consumers Contact Center Infographics Self Service 
TechSee
NOVEMBER 27, 2018
AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Field service. Contact Centers.
TechSee
NOVEMBER 26, 2019
Driven by growing consumer demand for convenience, safety, security, and lower energy costs, the smart home technology market is growing steadily. Meanwhile, most consumers are certain or likely to return a product if they find it complicated. Consumers’ growing demand for visual self-service.
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OpinionLab
AUGUST 29, 2017
This is exactly why we recently surveyed 24,000 consumers and 1,000 businesses globally. The infographic below highlights some more specifics around this point. After all, it’s hard to be delighted about a positive self-service outcome. And, then beyond that, what can you actually do about it? Here are five key learnings.
TechSee
JANUARY 18, 2018
consumers are the largest users of connected devices with 5.2 Self-installation has emerged as a viable solution for both enterprises and consumers — providing self-reliance and flexibility to the consumer, and scalability and profitability for businesses. Complexity is a barrier to self-installation.
GlowTouch
JANUARY 15, 2021
Good experience while dealing with your brand is worth paying 25% more money to 86% of consumers. If the issue is complex and technical, something they really can’t do themselves, then they’ll call your customer service team and be grateful for the help. hubspot.com – Customer Self-Service.
Eptica
MARCH 4, 2016
To do this we’ve posed as prospective customers, testing how easy it is to find information and answers to the routine questions that consumers might ask every day on the web and via email, chat and social media. Since we began, the importance of the customer experience, to both consumers and businesses, has increased dramatically.
Eptica
DECEMBER 11, 2015
Clearly the stakes are high, and delivering fast, responsive customer service and a superior experience are key parts of attracting and retaining shoppers in the run up to December 25 th. This has two consequences – as mentioned above, consumers may just head to rivals to complete their shopping.
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