ShepHyken
SEPTEMBER 3, 2021
This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. She writes about how contact center agents can maximize productivity and provide a better customer experience. What is a CX management platform?
Experience Investigators by 360Connext
APRIL 23, 2024
CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. It’s time to make your case. Understanding Customer Experience Management (CEM) Let’s start at the beginning.
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Experience Investigators by 360Connext
JULY 6, 2021
Remember that customer experience happens whether you are intentional or not. But customer experience management means designing an intentional journey for your customers. . Your charter should include a concise statement regarding the customer experience goals and objectives.
NobelBiz
FEBRUARY 15, 2023
As a result, self-service is becoming a cornerstone of customer experience in contact centers. Self-service customer experience is the ability of customers to resolve their issues on their own, without the need to speak to a person. And thus, reducing wait times for others customers.
Interactions
MAY 7, 2020
Recent disruptions in the workplace due to COVID-19 have left contact centers scrambling to fill the gaps created by limited or impacted workforce. Long wait times and unanswered calls increases customer dissatisfaction in an already frustrating situation. Managed services may be the right approach for you.
NobelBiz
FEBRUARY 27, 2023
In our sphere, a successful contact center is defined by its ability to manage customer interactions and meet their needs, while also operating in an efficient and cost-effective manner. In this article, we will elaborate on the key elements that underlie the success of contact centers.
NobelBiz
JANUARY 10, 2021
Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users.
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